1. Applicability of Policy

This policy applies to all purchases made through the FastBing mobile application and the FastBing website (collectively, the “Platform”).

2. Cancellation Policy

A. Cancellation by the User

B. Cancellation by FastBing

FastBing reserves the right to cancel any order at our sole discretion for reasons including, but not limited to:

1. Limitations on quantities available for purchase.

2. Inaccuracies or errors in product or pricing information.

3. Non-availability of a valid prescription (for prescription medicines).

4. Problems identified by our credit and fraud avoidance department.

5. Logistical issues (e.g., delivery address is unserviceable).

Refund for FastBing Cancellation: If your order is cancelled by us after your payment has been processed, the full amount will be reversed to your original payment method.

3. Returns and Refunds Policy

A. Valid Grounds for Return

You must raise a return request within 48 (Forty-Eight) hours from the time of delivery if the product falls under one of the following categories:

1. Wrong Product Delivered: The product delivered does not match your order (e.g., incorrect strength, incorrect item).

2. Damaged Product Delivered: The product packaging is visibly damaged, tampered with, or the product inside is damaged. Do not accept delivery of any product with a tampered seal or damaged packaging.

3. Near-Expiry/Expired Product: The product is past its expiry date or has a remaining shelf life of less than [Insert Timeframe, e.g., 3 months].

4. Missing Item: The order is incomplete (missing parts or accessories).

B. Conditions for Valid Return

To be eligible for a return and subsequent refund, all items must meet the following conditions:

• The return request is raised within the specified 48-hour period.

• The product is unused, unopened, and in its original, undamaged manufacturer’s packaging.

• All original price tags, labels, batch numbers, and barcodes are intact and clearly visible.

• The batch number of the product being returned matches the one mentioned on the original invoice.

• A copy of the original invoice must be included with the return.

C. Non-Returnable Items (Exceptions)

For reasons of health, hygiene, and product integrity, the following categories of products cannot be returned or refunded under any circumstances, except if they were delivered damaged or incorrect:

• Opened/Used Medicines: Partially consumed medicine strips, opened vials, or bottles.

• Health & Wellness Products: Sexual wellness products, diapers, feminine hygiene products, certain medical devices (e.g., thermometers, blood pressure monitors, unless faulty), surgical supplies, support items (e.g., knee caps, bandages), and certain nutritional supplements.

• Temperature-Controlled Items: Products requiring refrigeration, once they have been delivered and accepted.

• Prescription Medicines: Cannot be returned if the return request arises due to a change in prescription or wrong ordering by the customer.

D. Return Process

1. Raise Request: To initiate a return, contact our Customer Support team via [Insert Email Address] or call us at [Insert Phone Number] within 48 hours of delivery.

2. Verification: Our team will verify your claim. We may request clear photographs or videos of the product and packaging as evidence.

3. Reverse Pickup: If the return is approved, we will schedule a free reverse pickup from your registered address within [Insert Number, e.g., 2-5] business days.

4. Final Quality Check: Once the item is received at our facility/seller location, it will undergo a final quality check to ensure it meets all return conditions.

E. Refund Processing

A refund for eligible returned items or cancelled orders will be initiated only after the final quality check is successful.

4. Contact Information

For any questions regarding your refund, return, or cancellation, please contact us:

• Email: [Insert Customer Service Email Address]

• Phone: [Insert Customer Service Phone Number]

• Address: [Insert Your Business/Customer Service Mailing Address]

Disclaimer: This policy is a template and is provided for informational purposes only. You must consult with a legal advisor to ensure this policy is legally compliant with all pharmaceutical, e-commerce, and consumer protection laws in the jurisdiction(s) where FastBing operates. FastBing will not be liable for any legal non-compliance resulting from the use of this template.